Community Mental Health for Central Michigan’s (CMHCM) Quality Improvement Program encompasses many quality improvement activities, all of which are driven and governed by the CMHCM Board of Directors. These initiatives support the agency's mission and strategic plan while ensuring compliance with the Michigan Department of Community Health (MDCH) requirements and accreditation standards outlined by The Joint Commission.
CMHCM monitors the quality of services in several ways.
- Providers are reviewed routinely to determine compliance with CMHCM standards and requirements.
- Program outcomes and performance measures are monitored to determine access to services, efficiency, effectiveness and quality and appropriateness of care.
- Consumers regularly have the opportunity to complete satisfaction surveys to offer input on how services can be improved.
The CMHCM Performance Improvement Committee (PIC) oversees the agency's Quality Improvement Plan to ensure continuous quality improvement.
To report a complaint to the Joint Commission, you may call 800.944.6610.