Privacy & Rights
CMHCM respects your right to privacy.
Please read CMHCM’s confidentiality and family access to information and the Federal Health Insurance Portability and Accountability Act (HIPAA) information to learn more about health information privacy practices and how medical information about you may be used or given to others.
You may contact the agency Privacy Officer, Kris Stableford at 989-772-5938, by email at firstname.lastname@example.org, or at 301 South Crapo, Suite 100, Mt. Pleasant, Michigan 48858.
If you believe that your privacy rights have been violated, you may file a complaint with CMHCM or with the Secretary of the Department of Health and Human Services. To file a complaint with CMHCM you may submit your complaint in writing to the Office of Recipient Rights, 301 South Crapo, Suite 100, Mt. Pleasant, Michigan, or call 989-773-6961. You will not be penalized in any way for filing a complaint.
CMHCM Recipient Rights
Every person who receives public mental health services has certain rights. The Michigan Mental Health Code protects specific rights. Some of your rights include:
- The right to be free from abuse and neglect
- The right to confidentiality
- The right to be treated with dignity and respect
- The right to treatment suited to condition
More information about your many rights is contained in the booklet titled “Your Rights.” You will be given this booklet and have your rights explained to you when you first start services and then it will be offered to you once again every year. You can also ask for this booklet at any time.
You may file a Recipient Rights complaint any time if you think staff violated your rights. You can make a rights complaint either orally, in writing, or via our online form. A complaint form is available in your local CMHCM lobbies or upon request through your local Recipient Rights Office.
If you receive substance use disorder services, you have rights protected by the Public Health Code. These rights will also be explained to you when you start services and then once again every year. You can find more information about your rights while getting substance use disorder services in the “Know Your Rights” pamphlet.
You may contact your local community mental health services program to talk with a Recipient Rights Advisor with any questions you may have about your rights or to get help to make a complaint. Customer Services can also help you make a complaint.
You can contact the Office of Recipient Rights at:
989-772-5938 (Clare, Isabella, Mecosta, and Osceola)
989-631-2320 (Gladwin, Midland)
1-800-317-0708 (Toll Free)
Click here to access our Online Recipient Rights Complaint Form.
Freedom from Retaliation
If you use public mental health or substance abuse services, you are free to exercise your rights, and to use the rights protection system without fear of retaliation, harassment, or discrimination. In addition, under no circumstances will the public mental health system use seclusion or restraint as a means of coercion, discipline, convenience, or retaliation.
Michigan Recipient Rights
Visit the State of Michigan Recipient Rights web page for more information.