Accessing Services

Nurses, doctors, and case managers working together to help me with resources and working strongly to help me overcome the loss of my marriage
-Osceola County
Accessing Community Mental Health Services

Accessing services through Community Mental Health for Central Michigan (CMHCM) is just a phone call away: 989-772-5938 and ask to speak to the Access Department. When you call you can speak to one of our Access Managers who will ask you questions that will help decide if you are eligible for services. They will ask you where you live, and to describe what is happening in your life that makes you feel you could benefit from services. You will also be asked about your insurance and your income.

Together, you and one of our Access Managers will determine your next steps:

  • If the situation you describe is an emergency, you will be directed to immediate help.
  • If your situation is not an emergency, and you are eligible for services, we will set up an appointment for you to come in for an intake assessment. This appointment usually takes place about a week after you call and lasts approximately two hours. By the time you leave, you’ll know what type of services you’re eligible for and you will have an appointment scheduled.
  • If you are not eligible for services at CMHCM, we will help you identify other community resources that may help through Central Michigan 2-1-1’s database of local health and human services.
  • If you have private insurance, you may be directed to use one of your insurer’s providers.

If you can't call, just walk in. When you visit us, it is a good idea to bring your insurance card(s) and proof of income with you. We're here to help you when you need it.



Where are you located?

Community Mental Health for Central Michigan has six convenient locations to serve you. While walk-ins are always welcome, we do encourage everyone to call before coming.

To walk-in for services, visit us at:

  • Clare County, 789 North Clare Avenue, Harrison, MI 48625
  • Gladwin County, 655 East Cedar Avenue, Gladwin, MI 48624
  • Isabella County, 301 South Crapo Street, Mt. Pleasant, MI 48858
  • Mecosta County, 500 South Third Avenue, Big Rapids, MI 49307
  • Midland County, 218 Fast Ice Drive, Midland, MI 48642
  • Osceola County, 4473 220th Avenue, Reed City, MI 49677

What if I’m in crisis?

If you or someone you love is experiencing a mental health crisis, please call us immediately to assess your needs. If medical attention is needed, call 9-1-1 or visit your nearest emergency department. To reach our 24-hour crisis line, please call (989) 772-5938 or toll-free (800) 317-0708.

What if I do not agree with a decision made regarding my need for services?

You will be given notice when a decision is made that denies your request for services or reduces, suspends or terminates the services you already receive. You have the right to file an appeal and/or request a state fair hearing when you do not agree with such a decision (state fair hearings are only available for Medicaid-covered individuals). To file an appeal, please call CMHCM Customer Services at (989) 772-5938 or toll-free (800) 317-0708.

What if I am not happy with the way my services were provided or the way I was treated?

If you are ever unhappy with the way your services are provided or how you are treated, we need to know. We strive to create an exceptional network of providers, so you can get the best, most effective treatment possible. Please notify us of any disappointing experiences you may have within the community mental health system. To file a grievance, please call CMHCM Customer Services at (989) 772-5938 or toll-free (800) 317-0708.

What happens if I feel my rights have been violated?

You, as a recipient of community mental health services, have the right:

  • to be free from abuse & neglect,
  • to be treated with dignity and respect,
  • to have your confidentiality upheld.

If you feel any of your rights have been violated, please call the CMHCM Recipient Rights Office at (989) 772-5938 or toll-free (800) 317-0708.

Northeast Michigan 2-1-1

Who Can Use 2-1-1?
If you're looking for assistance with a problem and you don't know where to turn, or you simply want information on a particular human service issue, 2-1-1 is for you.

When Can I Call?
2-1-1 is available 24 hours a day, seven days a week.

How Does 2-1-1 Work?
If you're in one of the communities covered by the 2-1-1 service, just pick up your phone and dial 2-1-1. If you are outside our service region, click here to find the 2-1-1 nearest you or contact the call center directly by dialing (888) 636-4211.

Who Answers the 2-1-1 Calls?
At Central Michigan 2-1-1, all the 211 calls are answered by trained professionals. Central Michigan 2-1-1 is endorsed by Michigan AIRS (Alliance of Information & Referral Systems).

What if I have problems dialing 2-1-1?
If you experience difficulty, simply call (888) 636-4211 to access the service and to inquire about technical assistance.



Nurses, doctors, and case managers working together to help me with resources and working strongly to help me overcome the loss of my marriage
-Osceola County
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